Investigating: Abandoned Cart Emails for Clubs

We've observed that certain club members are receiving abandoned cart emails even though their orders are still in draft mode and have not been processed yet. We are actively investigating this issue.

In the meantime, we suggest the following if you are currently using clubs:

• Not enable abandoned cart emails.
• Temporarily deactivate abandoned cart emails before generating club orders while draft orders remain in the club.

You can turn off abandoned cart emails by going to Ecommerce > Settings > Marketing > Abandoned Cart Emails > Switch off the 'Send abandoned cart emails' toggle.

We will keep you updated on any developments. If you have any questions, please don't hesitate to contact support via the 'Contact Support' chat option or at support@winedirect.com. Thank you for your patience as we work quickly to find a resolution.